The 4 problems in the normal use of video conference cameras and solutions

The 4 problems in the normal use of video conference cameras and solutions:

1, No self-test or self-test with noise

First, check if the power cable is loose, it will cause no enough power for the camera if the cable is loose, for this case, you need to re-assemble or change the power cable. Second, if the power cable is ok, then it may be something goes wrong with the equipment inside the camera, for this situation, you need to contact your seller/manufacturer for checking.

2, No move or image after power on

For this issue, you just need to check if there is the power failure or if the power switch is good or if the power cable is assembled well, then you will find the solution.

3, The camera can`t be controlled by the remote

First, use the remote within 10meter away from the cameras, and direct to the camera better without anything between them

Second, Make sure the remote battery is good

Third, Check if the IR code in the remote is same with the IR code in the camera

If it is still not ok, just contact your supplier/manufacturer

4, The image is lost when the camera`s pan moves

This issue is normally caused by power failure or video cable problem, so check if the power cable and plug are well assembled and in good condition or change the video cable

These are 4 normal issues during the usage of video conference cameras, if you have any problems or need any technical support for your video conference, feel free to post here, I will do my best to help.

Two main trends of video conference cameras development

After years of development, video conference has been more and more used in our daily business, whatever you are a company, government or institutions, video conferencing can help achieve better information transfer, real-time communication, video collaboration, and co-working worldwide, It saves time, make communication easy and fast.

As the technology on video conference develops, there are two main trends on video conference cameras, which is a must part of video conferencing.

1, Internet

With the internet, the video conference can be much easier and more convenient, it allows many people to do real-time communication face to face without the limits of when or where you are, offering a quality but economical video conference center. Especially the 4G appears, it proves the internet will play more and more important part in future video conference cameras.

2, HD, 4K and intelligent

The technologies of HD, 4K and intelligent on TV and computer offers people great user experience, when these technologies are used in the video conference, no one can refuse the great effect of the video collaboration, data sharing, co-working, it will make the video conference more and more like people communicate face to face.

So from next year, there will be more and more video conference cameras with RJ45 output, and there will be more and more cameras support 4K resolution. Let`s check it in the coming new year.

video conference cameras

Top 10 questions in 2017 from our customers about our video conference cameras

Time flies, the year 2017 is passing, let`s check the top 10 questions from all our customers:


NO.10: Does your camera have the menu?

Yes, all our cameras have the menu and support English menu.

NO. 9: What is your pan tilt degree of your cameras and SONY video conference cameras?

Most of our cameras are with Pan 355-degree, tilt 120-degree or 60 degrees, some of SD models are with 360 degrees. The Sony video conference cameras are with 310-degree

NO. 8: what are options for the optical zoom of your cameras?

Our video conference cameras have 3X, 5X, 10X, 12X, 18X, 20X, 30X optical zoom to meet your various demands with different models

NO. 7: Are your cameras with ceiling bracket?

All cameras support the flip feature, have ceiling bracket in accessory (except for the fixed-focus)

NO. 6: What’s the difference between your camera and original SONY D70?

  • On appearance, it is similar, the original is a little smaller than our own model;
  • the function is exactly same;
  • Original D70 is packed 48 core modules, our products use the original SONY 48 movement;
  • output type and method of operation are the same. 5, we add PELCO P/D agreement

NO. 5: How many control method of your camera?

There are four kinds of control methods, IR infrared remote controller, RS232, RS422, RS485

NO. 4: How many preset positions can the cameras set?Our camera can set 9 preset points by remote control and can set 200 preset positions with control keyboard.

NO. 3: How many control agreement does your camera support?

Our video conference cameras can support VISCA and PELCO P/D protocol.

NO. 2: Can your cameras compatible with other video software?

Yes, our cameras can be compatible with almost all the video conference software and related hardware device, such as Polycom, Seegoo, Lifesize, Zoom, WebEx, Cisco and so on.

NO. 1: What kind of output interface do your cameras have?

Our cameras can support almost all the output interface, VIDEO, HDMI, SDI, DVI, USB, RJ45, these output interface all can be options for you.


Have you ever asked these questions? If you have any questions on video conference cameras, just feel free to contact.


Merry Christmas and Happy New Year to all of you.