The 4 problems in the normal use of video conference cameras and solutions:
1, No self-test or self-test with noise
First, check if the power cable is loose, it will cause no enough power for the camera if the cable is loose, for this case, you need to re-assemble or change the power cable. Second, if the power cable is ok, then it may be something goes wrong with the equipment inside the camera, for this situation, you need to contact your seller/manufacturer for checking.
2, No move or image after power on
For this issue, you just need to check if there is the power failure or if the power switch is good or if the power cable is assembled well, then you will find the solution.
3, The camera can`t be controlled by the remote
First, use the remote within 10meter away from the cameras, and direct to the camera better without anything between them
Second, Make sure the remote battery is good
Third, Check if the IR code in the remote is same with the IR code in the camera
If it is still not ok, just contact your supplier/manufacturer
4, The image is lost when the camera`s pan moves
This issue is normally caused by power failure or video cable problem, so check if the power cable and plug are well assembled and in good condition or change the video cable
These are 4 normal issues during the usage of video conference cameras, if you have any problems or need any technical support for your video conference, feel free to post here, I will do my best to help.